Dial 911 in the case of a medical emergency.

Welcome to MyCare from Saint Thomas Medical Partners

Sign In to Your Account

New to MyCare?

Create an account to access these features and more.

Schedule My Appointment
View My Health Record
Send Messages to My Doctor's Office
Pay My Bills Securely Online

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Frequently Asked Questions

Below you will find answers to commonly asked questions concerning the website. For technical issues with this website during normal business hours, please contact our office.

What is the Patient Portal?

What is the patient portal? Who can use the patient portal?

Security

How secure is the patient portal? What if my password is stolen? What if I forget my password? If I'm signing in with my PIN, what should I do? How do I change my ResultsCall PIN? What if I'm unable to access the Patient Portal? How do I sign out?

Signing Up

What do I need to access the patient portal? How do I register for the Patient Portal? What is a family access account? How can I create my own family access account? How do I sign in to my family access account? How can I add a family member to my account? How can I add my own patient health record to my account? I share an email address with a family member. How can we both access our patient health records?

My Profile

How do I edit my profile information? How do I edit how my contact preferences for different types of notifications? How do I view my insurance information?

Appointments

How do I view upcoming appointments? How do I reschedule an appointment? Where can I fill out medical forms before my appointment? Why doesn't anything happen when I click on a medical form? How do I view past appointments?

Messages

How do I ask my provider a question? How soon can I expect a response from my provider? How do I view messages and/or responses from my provider?

Billing

How do I view my account balance? How do I ask a question about my account balance? How do I make a payment? How do I view my payment history? How do I view my account statements? Why doesn't anything happen when I click "View Detail?"

My Health

Why can't I view my test results? How do I request a prescription? How do I search for medical information?

What is the patient portal?

The Patient Portal is a web-based service that grants patients secure access to portions of their electronic medical record and to communicate with their medical practice providers online about non-urgent medical and administrative topics. top

Who can use the patient portal?

Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members. health information. top

How secure is the patient portal?

All communications between you and your provider's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) 128-bit encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. top

What if my password is stolen?

Change your password immediately, by one of the following options:

  • Sign in to the Patient Portal, go to Security Settings, and reset your password.
  • Click Forgot your password on the Sign In page and retrieve your password by answering security questions or by requesting a password reset email.
  • Contact your provider's office and request a password reset email.
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What if I forget my password?

On the Sign In page, click Forgot your password and retrieve your password by answering security questions or by requesting a password reset email. top

If I'm signing in with my PIN, what should I do?

Click the Sign In using date of birth, Phone number and PIN link on the Sign In page. Enter your phone number, date of birth and the PIN you've been using. You will need to verify your identity using a secure one-time use verification code, provided via phone or email. You will then be prompted to create new email and password login credentials.

This is a one-time only change; you will be prompted to sign in using your email and password from now on. top

How do I change my ResultsCall PIN?

You may ask the office to reset your PIN, or you may follow these steps:

  1. Click the My Profile tab.
  2. Select ResultsCall PIN.
  3. Type in your new PIN.
  4. Click the Save button.
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What if I'm unable to access the Patient Portal?

Please contact your provider's office to register or to verify your information. top

How do I sign out?

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

Note: Do not use a public computer to access your health information.
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What do I need to access the patient portal?

  • Access to a computer & the internet
  • An email address
  • An internet browser capable of supporting 128-bit US encryption
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How do I register for the Patient Portal?

To register for the Patient Portal, click the Create account link on the Sign In page, then enter your information. top

What is a family access account?

A family access account allows you to access multiple patients using one Patient Portal account. Using your email address and password to sign in, you will have access to all of the patients you have been invited to view.

Your access level to each patient is managed by the patient or by the practice. You may be given either full access to the patient health record, or billing access, which is limited to billing and messaging. top

How can I create my own family access account?

There are two ways to create your own family access account:

  1. The patient or the practice can send you an email invitation to access the patient's health record. You must verify your identity using the phone number on the patient's health record to complete this process.
  2. On the Sign In page, click the sign in link that appears beneath the Sign In button. If your family member has consented for you to enter information on their behalf, enter your family member's PIN, date of birth, and phone number when prompted. Otherwise, have your family member enter that information.
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How do I sign in to my family access account?

Sign in to the Patient Portal using your email address and password. You can choose which patient's portal account you would like to view by using the dropdown menu that appears on the top left corner of your screen. top

How can I add a family member to my account?

To add a family member to your account, you can contact the practice to request an invitation to access your family member's patient health record, or you may follow these steps:

  1. Go to the Sign In page.
  2. Click on the sign in link that appears beneath the Sign In button.
  3. If your family member has consented for you to enter information on their behalf, enter your family member's PIN, date of birth, and phone number when prompted. Otherwise, have your family member enter that information.
  4. Click the Continue button
  5. Select or enter the email address that you are currently using to sign in to your portal account.
  6. Click the Send Code button. An email containing a temporary code will be sent to your shared email address.
  7. Retrieve your temporary code from the email that you receive.
  8. Enter your temporary code in the Temporary Code input field.
  9. Click the Continue button.
  10. Select your relationship to your family member.
  11. Click the Continue button.
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How can I add my own patient health record to my account?

To add your own patient record to your account, you may follow these steps:

  1. Go to the Sign In page.
  2. Click on the sign in link that appears beneath the Sign In button.
  3. Enter your PIN, date of birth, and phone number.
  4. Click the Continue button.
  5. Select or enter the email address that you are currently using to sign in to your portal account.
  6. Click the Send Code button. An email containing a temporary code will be sent to your shared email address.
  7. Retrieve your temporary code from the email that you receive.
  8. Enter your temporary code in the Temporary Code input field.
  9. Click the Continue button.
  10. Select yourself as the user of the email address.
  11. Click the Continue button.
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I share an email address with a family member. How can we both access our patient health records?

Family members cannot sign in to separate accounts using the same email address. Instead, you can set up an account so that one family member has access to both family member's patient health records.

To add your patient record to a family member's existing portal account, you may follow these steps:

  1. Go to the Sign In page.
  2. Click on the sign in link that appears beneath the Sign In button.
  3. Enter your PIN, date of birth, and phone number.
  4. Click the Continue button.
  5. Select or enter the email address that you share with your family member.
  6. Click the Send Code button. An email containing a temporary code will be sent to your shared email address.
  7. Retrieve your temporary code from the email that you receive.
  8. Enter your temporary code in the Temporary Code input field.
  9. Click the Continue button.
  10. Select your name.
  11. Click the Continue button.
  12. Select the option to give full access to the family member and give up your own access to your patient record.
  13. Click the Continue button.
 top

How do I edit my profile information?

  1. Click the My Profile tab.
  2. Click the Edit link.
  3. Update your information as required.
  4. Click the Submit button.
 top

How do I edit how my contact preferences for different types of notifications?

  1. Click on the My Profile tab.
  2. Select My Notifications.
  3. Indicate your contact preferences for different types of notifications.
  4. Click the Save button.
 top

How do I view my insurance information?

  1. Click the My Profile tab.
  2. Select Insurance.
Note: If your insurance information has changed, please contact your provider's office.
 top

How do I view upcoming appointments?

Click the Appointments tab. Your scheduled appointments will appear listed under Scheduled Appointments. top

How do I reschedule an appointment?

  1. Click the Appointments tab. Your scheduled appointments will appear listed under Scheduled Appointments.
  2. Click the Reschedule link that appears beneath the date of your appointment.
  3. Select an available appointment from the calendar.
  4. Click the Reschedule Appointment button.
 top

Where can I fill out medical forms before my appointment?

  1. Click the Appointments tab.
  2. Select Medical Forms.
  3. Click the desired form. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment.
 top

Why doesn't anything happen when I click on a medical form?

Adobe Acrobat is required to view and print forms on the portal. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. top

How do I view past appointments?

  1. Click the Appointments tab.
  2. Select Past.
  3. Select the desired timeframe from the Past Appointments dropdown menu.
 top

How do I ask my provider a question?

  1. Click on the Messages tab.
  2. Click the Compose Message button.
  3. Select the message type from the dropdown options based on the topic of your question.
  4. Type your message subject, message, provider, and office location.
  5. Click the Send button
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How soon can I expect a response from my provider?

Your provider's office will make every effort to respond to your messages within a timely manner. Please do not expect a response on weekends or holidays. If you need to speak with the office sooner, please call the office directly. Urgent matters should not be dealt with via the Patient Portal. top

How do I view messages and/or responses from my provider?

  1. Click the Messages tab.
  2. Select Inbox.
  3. Click the desired message in your inbox to read the message.
 top

How do I view my account balance?

Click the Billing tab. Your list of charges will be listed by date of visit, followed by your account balance, under Recent Charges Payable Online. top

How do I ask a question about my account balance?

  1. Click the Messages tab.
  2. Select Compose Message.
  3. Select Billing and Payments option from the message type dropdown menu.
  4. Type your message subject, message, provider, and office location.
  5. Click the Send button.
 top

How do I make a payment?

  1. Click the Billing tab. Your recent charges will appear listed under Recent Charges Payable Online.
  2. Click the Make a Payment button.
  3. Select the charges you want to be under Select Payment Amount.
  4. Click the Continue button.
  5. Enter your credit card information under Select Payment Method.
  6. Click the Continue button.
  7. Review your payment information.
  8. Click the Continue button
 top

How do I view my payment history?

  1. Click the Billing tab.
  2. Select Payments.
  3. Select the payment you would like to view.
  4. Click the View detail link.
 top

How do I view my account statements?

  1. Click the Billing tab.
  2. Select Statements.
  3. Select the patient statement you would like to view.
  4. Click the View detail link
 top

Why doesn't anything happen when I click "View Detail?"

Adobe Acrobat is required to view and print statements and forms on the Patient Portal. When you click the Billing tab, you will see a note indicating this requirement, along with a link to download this program for free. top

Why can't I view my test results?

It is at your provider's discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. top

How do I request a prescription?

  1. Click the Messages tab.
  2. Select Compose Message.
  3. Select Prescriptions and refills from the message type dropdown menu.
  4. Type your message subject, prescription request message, provider, and office location.
  5. Click the Send button.
 top

How do I search for medical information?

Click on the Search input field in in the Health & Wellness search box at the bottom of the main menu on the left. You can search by keyword, health topic, or symptom for health information that includes:

  • Interactive tools with quizzes that rate your health and fitness levels, lifestyle choices, and more.
  • Learning centers with specific medical topics organized by category.
  • A symptom checker to evaluate specific symptoms you or someone else may be experiencing.
  • Quick links to search for information on medications, medical tests, support groups, and symptoms.
 top

Saint Thomas Physician Services
Patient Portal Terms and Conditions


These terms and conditions constitute a binding agreement between you and Saint Thomas Physician Services ("we," "us," or "our").

The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content.

The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement.

By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If you don't agree, don't use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason.

Minimum Requirements and Security

Security, Confidentiality, and Usage Guidelines for Patient Portal

How We Protect Your Personal Health Information

Your Responsibilities

Patient Portal Messaging

Discontinuing Use of Patient Portal

Your Clinical Information

Copyright and Trademarks

All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.

Site Access and Licenses

Links to Third-Party Websites

This website and Patient Portal contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.

No Warranties

This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.

Limitation of Liability

General

By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

Your Choices

You have some choices in the way that we use and share information as we:

Our Uses and Disclosures

We may use and share your information as we:

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record
Ask us to correct your medical record
Request confidential communications
Ask us to limit what we use or share
Get a list of those with whom we've shared information
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you
File a complaint if you feel your rights are violated

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission: In the case of fundraising:

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.

Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?
We are allowed or required to share your information in other ways . usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues
We can share health information about you for certain situations such as:
  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone's health or safety

Do research
We can use or share your information for health research.

Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.

Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers' compensation, law enforcement, and other government requests
We can use or share health information about you:
  • For workers' compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities


For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request.